Current & Saving accounts (CASA)
- Our staff we well trained in Data Entry, compliance checks & KYC checks/requirement for all customers who want to open an account.
- They are trained in systems and are hands-on in the overall account opening process.
Customer de-dups & Data Entry
- Our staff is trained in performing all mandatory de-dup checks which include both internal banking systems as well as external systems i.e.: Em-credit, Central Bank, Dow Jones, Etihad Credit Bureau(ECB) etc.
- Data entry for all loans and Cards, with the aim to ensure error free processing within the approved turnaround times.
- Our Data Entry Team has the capacity to process up to 10,000 + applications covering all Retail lending products on a monthly basis.
Contact Point Verification (CPV)
- Contact point verification(CPV) where we have state of the art Telecalling systems installed which enable call monitoring/recording and reviews of all calls made to customers.
- Well trained CPV staff who are diligent and ensure complete verification process is conducted while calling the customer.
- The CPV team make an approximation of 12000 calls covering up to 6000 plus customers every month.
Field Verification (FV)
- Field Verification for personal loans & Credit Card products catering to both Salaried and Self employed customers.
- Experienced and trained Field investigators who review the complete company and customer profile and provide the update to the analyst.
- Profile of the filed investigators is minimum Masters or Accountant qualification which ensures that they have complete know how about the functioning of a company, including financial analysis.
- Additionally the team is also trained in Fraud and vigilance which ensures that they will check for key indicators to thoroughly check company functionality.
- Complete credit Analysis of all Credit Cards and personal loan applications.
- Ensure that the cases are processed correctly within the stipulated Turn around time.
- We provide trained experienced resources who have previous experience in analysis and are geared to process large volume of cases.
Fraud Vigilance & Checks
- Our Fraud team is trained in Forensic and fraud identification.
- The Team is extra diligent and has managed to save one of the Banks Aed 7 Million by identification of Fraudulent Applications/customers/Companies in 2015.
- They are trained to observe and evidence the minutest details which are then reported to the in-house Fraud department who take up immediate action and stop the loan/Card from being sanctioned.
Company Listing & Approval
- Provide support in the review of complete company details provided by the marketing staff and conduct all due diligence checks.
- Conduct the first level of analysis of the company via call to the company and validation of the documents provided . Highlight discrepancies if evidenced.
- Conduct a complete company visit and ensure that the authorized signatories list is updated and validated, along with confirmation regarding the issuance of Salary letter.
- Provide end to end update on the company profile to the analyst who will then forward the company details to the policy team for approval and listing.